Support

Add my Xtream Codes subscription

Open Settings → Sources → Add a source, choose Xtream, then enter the server address (with port), username and password given by your provider.

Tip: if you have a get.php?username=…&password=… link, paste it in the M3U field: the app detects it and turns it into an Xtream source automatically.

Add an M3U / M3U8 playlist

Choose M3U and paste the playlist URL, or import a file from your device (iPhone, iPad, Android). Compressed (gzip) playlists are supported.

If your provider offers a guide, enter its XMLTV address in the source’s advanced options.

Add a Stalker / MAG portal

Choose Stalker, enter the portal address and the MAC address registered with your provider.

The TV guide is empty

Check that your provider offers a guide (XMLTV) and that the address is correct, then refresh the guide from Settings → TV guide. Channels are matched to the guide by their identifier (tvg-id) or by name.

A channel or movie does not start

The stream may be temporarily unavailable at your provider. In the player, open the options to try another format (HLS or MPEG-TS), or open the stream in VLC or Infuse.

On iPhone, iPad and Apple TV, prefer HLS (m3u8): some raw MPEG-TS streams are not supported by the system player.

I forgot my parental PIN

For security reasons the PIN cannot be recovered. Reset the app (uninstall, then reinstall): you will need to add your sources again. Remember to export a backup from the settings.

New device, restore my purchase

Your purchase is tied to your Apple or Google account. On a new device, download the app again with the same account at no extra cost. On the App Store, one purchase covers iPhone, iPad, Mac and Apple TV.

Request a refund

Payments are handled by Apple and Google. App Store: reportaproblem.apple.com. Google Play: your order history.